Privacy Policy

Liminal Space Psychology

Liminal Space Psychology is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how personal information is collected, used, stored, and disclosed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information
Liminal Space Psychology collects personal information that is necessary to provide psychological services and respond to enquiries. This may include:
• Name, email address, phone number, and contact details
• Information provided through website enquiry or contact forms
• Health and personal information relevant to psychological services, if you become a client
Personal information is collected directly from you unless it is unreasonable or impracticable to do so.

2. Use of Personal Information
Personal information is collected and used for the purpose of:
• Responding to enquiries
• Providing psychological services
• Managing appointments and communication
• Maintaining clinical records and session notes
• Meeting legal, ethical, and professional obligations
Your personal information will not be used for purposes unrelated to the provision of psychological services without your consent, unless required or authorised by law.

3. Digital Records and Session Notes
Liminal Space Psychology operates using digital records only. No paper files are maintained.
Clinical records and session notes are stored electronically using secure practice management and note-taking systems, including Heidi, which is used to support the creation and management of session notes.
These systems are selected to meet privacy, security, and professional standards. Access to digital records is restricted to authorised persons only.

4. Disclosure of Personal Information
Liminal Space Psychology does not disclose personal information to third parties except:
• With your consent
• When required or authorised by law
• Where necessary to prevent serious risk to life, health, or safety
Personal information is not shared for marketing or commercial purposes.

5. Storage and Security of Information
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
All client information is stored electronically in secure systems protected by appropriate safeguards such as password protection, encryption, and restricted access. Information is retained and disposed of in accordance with legal and professional requirements.

6. Access to and Correction of Information
You have the right to request access to your personal information and to request corrections if the information is inaccurate, incomplete, or out of date.
Requests for access or correction can be made in writing using the contact details below. Requests will be responded to within a reasonable timeframe.

7. Website Use and Online Enquiries
This website may collect limited personal information through enquiry or contact forms. This information is used solely to respond to your enquiry.
This website does not knowingly collect personal information from children without appropriate consent.

8. Complaints and Privacy Concerns
If you have concerns about how your personal information is handled, you are encouraged to contact Liminal Space Psychology directly. Every effort will be made to resolve concerns promptly and respectfully.
If you are not satisfied with the response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal, professional, or practice requirements. The current version will always be available on this website.